Returns & Exchanges

Returns

You have 30 days from the day your order arrives to start a return.

The hat needs to be unworn and unwashed with tags still on, in the packaging it came in. Keep your order confirmation.

Email us to start one and we will send a return label and tell you where to send it. Do not ship anything back before you hear from us, because packages that show up unannounced cannot be accepted.

Return address:
PO Box 7828
Jackson, WY 83002

Exchanges

Wrong color, wrong hat, changed your mind on which photograph you wanted: start a return on the one you have and place a new order. That is the fastest way to get the right one in your hands.

Refunds

Once your return arrives and we have looked at it, we will email you either way. Approved refunds go back to your original payment method within 10 business days. Your bank usually adds a few days on top of that.

If it has been more than fifteen business days since we approved it and you still do not see it, email us.

What cannot come back

Sale items and gift cards. That is the whole list.

Damaged or wrong

Check your order when it shows up. If something arrived damaged, defective, or it is not what you ordered, email us right away and we will make it right.

EU customers

If your order is shipping into the European Union you have 14 days to cancel or return for any reason, no justification needed. Same condition requirements: unworn, tags on, original packaging, proof of purchase.